Terms of Sale, Shipping Info, and Guarantees

Website Terms of Use

These Website Terms of Use govern access to and use of TopTropicals.com and other websites, online services, customer accounts, forms, and applications operated by Top Tropicals LLC.

By accessing or using this website, you agree to these Website Terms of Use. If you do not agree to these terms, please do not use the website.

Related Policies

These Website Terms of Use apply in addition to our:

• Terms of Sale and Guarantees
• Return Policy
• Privacy Policy
• Gift Card Terms and Conditions
• Shipping, pickup, plant care, and other policies published on this page

Purchases from Top Tropicals are also governed by the Terms of Sale, Guarantee, Return Policy, Shipping Policy, and any terms shown with the applicable product or promotion.

If a specific product, order, promotion, or service has additional terms, those specific terms will control for that product, order, promotion, or service to the extent they conflict with these general Website Terms of Use.

Use of the Website

Top Tropicals grants you a limited, personal, nonexclusive, nontransferable, and revocable permission to access and use the website for lawful personal or business purposes, including reviewing plant information, contacting us, and purchasing products.

You agree not to use the website to:

• Violate any applicable law or regulation
• Provide false, misleading, fraudulent, or unauthorized information
• Impersonate another person or misrepresent your identity or authority
• Access another person's account without permission
• Attempt to obtain passwords, payment information, or other confidential information
• Interfere with the operation, security, or availability of the website
• Introduce viruses, malicious code, automated attacks, or harmful software
• Attempt to bypass access controls, fraud controls, rate limits, CAPTCHAs, or other security measures
• Use the website to submit spam, abusive messages, unlawful content, or fraudulent orders
• Use automated systems to reserve inventory, place orders, create accounts, submit forms, or interfere with purchases by other customers
• Copy, harvest, or collect customer information or other personal information from the website
• Use website content to create a misleading, competing, counterfeit, or unauthorized commercial service

Automated Access, Search Engines, and Data Collection

Automated access to the website, including scraping, crawling, data mining, automated downloading, or automated form submission, is prohibited unless it is expressly permitted by our robots.txt file, another published instruction, or written authorization from Top Tropicals.

Search engines, indexing services, and other automated systems may access publicly available pages only to the extent permitted by our robots.txt file and applicable technical restrictions.

Permission for automated access may be changed or withdrawn at any time. Automated systems must not bypass technical restrictions, overload our servers, collect customer information, interfere with website operation, or use the website in a manner that harms Top Tropicals or its customers.

Customer Accounts

Some website features may require a customer account. You are responsible for:

• Providing accurate and current account information
• Maintaining the confidentiality of your password and login information
• Restricting access to your account and devices
• Reviewing activity performed through your account
• Notifying us promptly if you believe your account has been accessed or used without authorization

You are responsible for activity conducted through your account to the extent permitted by applicable law.

We may suspend, restrict, or close an account when we reasonably believe it is being used fraudulently, unlawfully, abusively, or in violation of these terms.

Website Content and Intellectual Property

Unless a specific item states otherwise, the website and its content are owned by or licensed to Top Tropicals LLC.

This content may include:

• Plant descriptions and database information
• Articles and growing guides
• Photographs, illustrations, graphics, and videos
• Logos, product names, trademarks, and branding
• Website designs, layouts, and software
• Product descriptions, promotional materials, and newsletters
• Collections, arrangements, and compilations of information

You may view, print, or save reasonable portions of the website for your own personal, noncommercial use.

Unless we give written permission or a specific item is offered under a separate license, you may not:

• Republish or commercially distribute website content
• Remove copyright notices, watermarks, credits, or ownership information
• Use Top Tropicals photographs or content to advertise another business or product
• Copy substantial portions of our plant database, catalog, articles, or image collections
• Present Top Tropicals content as your own work
• Use our names, logos, trademarks, or branding in a manner that suggests sponsorship, endorsement, or affiliation without permission

Some photographs, articles, or other materials may be offered under separately stated license terms. When separate license terms are displayed, those terms apply to that material.

Customer Questions, Reviews, Emails, and Photos

Customers may submit questions, emails, comments, reviews, testimonials, photographs, videos, documents, and other content to Top Tropicals through the website, email, social media, or other communication channels.

You retain any ownership rights you have in content that you submit. However, by voluntarily submitting content to Top Tropicals, you grant Top Tropicals LLC a nonexclusive, royalty-free license to:

• Receive, store, review, and reproduce the submitted content
• Crop, resize, edit, format, summarize, quote, or adapt the content
• Remove, blur, cover, or obscure identifying information
• Use the content to respond to your question or provide customer service
• Use the content in newsletters, educational materials, product pages, website content, social media, advertising, and promotional materials
• Use the content for internal training, recordkeeping, and business purposes

This permission applies worldwide and through any media or distribution method used by Top Tropicals.

Before publicly using customer-submitted content, we make reasonable efforts to remove, crop, blur, or obscure names, addresses, telephone numbers, email addresses, order numbers, shipping labels, payment information, and other information that directly identifies the customer.

We may use a first name, initials, state, growing zone, or general description such as "a customer in California" when useful for context, unless you ask us not to do so.

You may tell us when submitting content that it is private and must not be published or used for promotional purposes.

You may also contact us later and ask us to discontinue future public use of submitted content. We will make reasonable efforts to honor the request, but we may not be able to recall or remove content that was already printed, distributed, archived, reposted, or published by third parties.

By submitting content, you represent that:

• You created the content or have permission to submit it
• The content does not infringe another person's copyright, privacy, trademark, or other rights
• The content is not knowingly false, fraudulent, unlawful, threatening, or malicious
• The content does not contain confidential information that you are not authorized to disclose

Do not submit photographs, videos, or other materials belonging to another person unless you have permission to share them.

Top Tropicals is not required to publish, retain, respond to, or continue using any customer-submitted content.

Plant Information and Growing Advice

Plant descriptions, growing instructions, climate information, hardiness information, photographs, customer-service responses, and other gardening materials are provided for general educational and informational purposes.

Plant performance and survival depend on many conditions outside our control, including:

• Climate and weather
• Temperature and humidity
• Light exposure
• Soil and drainage
• Watering and fertilization
• Planting and transplanting methods
• Pests and diseases
• Shipping and handling conditions
• Customer care and local growing conditions

General growing information is not a guarantee that a plant will grow, flower, fruit, remain true to a particular size, or survive under every customer's conditions.

Product guarantees and claims concerning plants purchased from Top Tropicals are governed by our Terms of Sale, Guarantee, Return Policy, and any terms displayed with the applicable product.

Plant Identification

Plant identification from photographs, customer descriptions, common names, or incomplete information may not always be accurate.

Do not eat, handle, administer, or use a plant medically based solely on an online photograph, common name, website description, customer-service response, or informal identification.

Before consuming or using any plant, independently confirm its identity, toxicity, preparation requirements, and suitability through appropriate qualified sources.

Ethnomedical and Health Information

Information concerning traditional, historical, ethnobotanical, cosmetic, nutritional, or medicinal uses of plants is provided only for educational and historical purposes.

This information is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or health condition.

Consult an appropriate licensed healthcare professional before consuming or using a plant for medicinal, nutritional, cosmetic, or health-related purposes.

Website Accuracy

We make reasonable efforts to provide useful and accurate information. However, website content may occasionally contain:

• Typographical errors
• Incorrect photographs or descriptions
• Outdated information
• Pricing or inventory errors
• Technical or formatting problems
• Incomplete information

We may correct, update, remove, or change website information at any time without prior notice.

Pricing errors, inventory errors, product substitutions, order acceptance, and order cancellation are governed by our Terms of Sale.

Third-Party Websites and Services

The website may contain links to third-party websites, social media platforms, maps, payment services, shipping services, videos, articles, or other online resources.

A link does not necessarily mean that Top Tropicals owns, controls, recommends, sponsors, or guarantees the third-party website, product, service, or information.

Top Tropicals is not responsible for the content, availability, security, privacy practices, products, services, or actions of third-party websites or services.

Use of a third-party website or service is governed by that third party's own terms and policies.

Website Availability and Security

We may modify, suspend, restrict, or discontinue any website feature or service at any time.

We do not guarantee that the website will always be available, uninterrupted, error-free, secure, or compatible with every browser, device, operating system, accessibility tool, or Internet connection.

Website operation may be affected by maintenance, software problems, network failures, service providers, security incidents, power outages, natural events, or other circumstances outside our reasonable control.

Disclaimer of Website Warranties

To the maximum extent permitted by applicable law, the website and its general informational content are provided "as is" and "as available."

Top Tropicals disclaims warranties relating specifically to website operation, availability, accuracy, compatibility, and freedom from errors or harmful components to the extent permitted by law.

This website disclaimer does not replace any written product guarantee or refund right provided in our Terms of Sale, Guarantee, or Return Policy and does not limit rights that cannot legally be waived.

Limitation of Liability

To the maximum extent permitted by applicable law, Top Tropicals LLC and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from access to, use of, or inability to use the website.

This may include loss caused by website interruption, data loss, device problems, third-party links, unauthorized access, or reliance on general informational content.

Nothing in these Website Terms of Use excludes or limits liability that cannot legally be excluded or limited.

Claims involving a product purchase, shipping, return, refund, guarantee, or other sales transaction are governed by the applicable Terms of Sale, Guarantee, Return Policy, and Shipping Policy.

Responsibility for Misuse

To the extent permitted by law, you are responsible for losses, claims, or expenses caused by your unlawful misuse of the website, your violation of these terms, or content you submit without the necessary rights or permissions.

Suspension and Termination

Top Tropicals may restrict, suspend, or terminate access to the website or a customer account when we reasonably believe that a user:

• Has violated these terms or another Top Tropicals policy
• Has engaged in fraud, abuse, harassment, or unlawful activity
• Has attempted to compromise website or account security
• Has interfered with the website or other customers
• Creates an unreasonable security, operational, or legal risk

Suspension or termination of website access does not eliminate payment, fraud, legal, or other obligations arising before the restriction was imposed.

Governing Law and Venue

These Website Terms of Use are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any legal proceeding relating specifically to use of the website shall be brought in a court with appropriate jurisdiction in Lee County, Florida, except where applicable law gives a consumer the right to bring a claim in another location.

A different governing-law, dispute, or venue provision included in the Terms of Sale or another applicable agreement will control disputes governed by that agreement.

Changes to These Terms

Top Tropicals may update these Website Terms of Use from time to time. Updated terms will be posted on this page.

The revised terms apply to website use occurring after the updated terms are posted. Changes will not retroactively eliminate rights or obligations where prohibited by applicable law.

Severability and No Waiver

If any provision of these Website Terms of Use is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

A failure by Top Tropicals to enforce a provision on one occasion does not waive our right to enforce that provision or another provision later.

Contact Us

Questions regarding these Website Terms of Use may be sent to:

Top Tropicals LLC
13890 Orange River Blvd
Fort Myers, FL 33905

Email: info@toptropicals.com

Telephone: 239-689-5745

TERMS OF SALE & GUARANTEES

By placing an order with Top Tropicals, you agree to the terms below.

• Plant Health at Shipping: We guarantee that all plants are healthy and correctly identified (to the best of our knowledge) at the time they leave our nursery. This guarantee applies only at the time of shipment; we do not guarantee future growth, survival, or hardiness under your conditions. Your care is crucial.
• No Post-Delivery Growth Guarantee: Except for shipping damage reported under our Claims & Damages policy below, we are not responsible if a plant fails due to incorrect planting, poor care, or extreme weather once it's in your hands (see Plant Health at Shipping, above). Proper care is essential and is your responsibility. If you’re unsure how to care for a plant, please ask us before ordering.
• Claims & Damages: If a plant arrives damaged, report it to us in writing within 3 days of delivery and include photos. Claims submitted after this window may be denied, since it becomes difficult to determine whether an issue is due to shipping or to care after arrival. Depending on the circumstances, we will offer a refund, replacement, or store credit at our discretion.
• Return policy: Please read our return policy
• Holding Orders Due to Weather: Extreme temperatures can harm plants. If it’s too hot or cold in your area, notify us to delay shipping. Consider adding a Heat Pack in winter.
• Limited Hold Time: We cannot hold orders for more than 2 weeks.
• Shipping Schedule: We generally ship Monday through Thursday. See Shipping Days, Carriers and Time in Transit for more.
• Out of Stock Items: If a plant becomes unavailable at the time of shipping, we will contact you with your options: a substitution, waiting until it's back in stock (since these are living plants, we can't guarantee when that will be), or a refund.
• Refusal of Sale: We reserve the right to refuse or cancel any order or refuse future sales to any customer, at our sole discretion, for any lawful reason, including but not limited to prior order history, suspected fraud, abusive conduct, excessive claims, or other business considerations.
• State Restrictions: Some states have restrictions on certain plants due to import rules. See Shipping Destinations & Regulations for details.
• Seeds. Seeds are a live product that require proper planting, soil, irrigation, fertilizers, and weather conditions. Germination is influenced by factors like temperature, moisture, light, and soil contamination, all of which are beyond our control. Therefore, we cannot guarantee seed performance due to these variables or any potential mistakes.
• Scientific names and cultivars. We guarantee the plant is true to name to the best of our knowledge.
• Photos Are Representative: Photos on our site represent a typical example of a plant or species and may not depict the exact specimen you receive. Size, shape, and appearance can vary naturally from plant to plant.
• Pricing Errors: If a plant or item is listed at an incorrect price due to a typographical, technical, or pricing error, we reserve the right to cancel the order and issue a full refund, even if the order has already been confirmed and payment processed.
• Force Majeure: We are not responsible for delays or failure to ship caused by events beyond our reasonable control, including but not limited to hurricanes, severe weather, natural disasters, strikes, or government action.
• Limitation of Liability: To the fullest extent permitted by law, Top Tropicals is not liable for indirect, incidental, or consequential damages arising from your order. This applies to everything we sell, not just live plants, including fertilizers, soil, pots, hardware, and gift items. Our maximum liability for any order is limited to the purchase price of the item(s) in question, and no other damages.
• Governing Law: These terms are governed by the laws of the State of Florida. Any disputes will be resolved in the state or federal courts located in Lee County, Florida.

Accessibility Statement

Our Commitment

Top Tropicals LLC is committed to making TopTropicals.com accessible and usable for as many people as reasonably possible, including people with disabilities.

We are continually working to improve the accessibility, usability, and compatibility of our website. We use recognized web accessibility guidance, including the Web Content Accessibility Guidelines, as a reference when reviewing and improving the website.

In Plain English

If a disability makes it difficult for you to use our website, place an order, find product information, or contact us, please call or email us. We will make reasonable efforts to provide the information or assistance you need through another method.

Accessibility Features and Improvements

Our accessibility efforts may include:

• Using headings and page structure to organize content
• Providing text alternatives for important images when practical
• Supporting keyboard navigation where practical
• Using readable text, labels, links, and form instructions
• Improving color contrast and mobile usability
• Reviewing website changes for accessibility problems
• Correcting accessibility barriers when they are identified

Need Help Using the Website?

If you cannot access information, complete a form, use the shopping cart, or place an order because of an accessibility problem, contact us:

Top Tropicals LLC
Telephone: 239-689-5745
Email: info@toptropicals.com

We may be able to provide product information, help locate an item, assist with an order, or provide information through email, telephone, or another reasonably available method.

Report an Accessibility Problem

We welcome reports of accessibility problems. When contacting us, please include as much of the following information as reasonably possible:

• The web page or feature that caused the problem
• A description of what you were trying to do
• The browser and device you were using
• The assistive technology you were using, if applicable
• Your preferred method of contact

We will review the problem and make reasonable efforts to provide assistance and correct the issue when practical.

Third-Party Content and Services

Some parts of our website may use content, applications, payment services, maps, videos, social media features, shipping tools, or other services provided by third parties.

We do not control every aspect of third-party technology and cannot guarantee that every third-party service will be fully accessible. When reasonably practical, we will work with customers and service providers to identify alternative methods or resolve accessibility problems.

Ongoing Improvements

Website content, technology, products, and services change over time. Accessibility is an ongoing effort, and some pages or features may not yet work perfectly with every browser, device, or assistive technology.

This statement does not represent that every page or feature currently conforms to a particular accessibility standard. It describes our commitment to continued improvement and to providing reasonable assistance when an accessibility problem is reported.

Local Nursery Pricing Rules

Plants picked up from our Florida nursery locations may qualify for discounted local nursery pricing due to reduced handling and shipping preparation costs.

• Available only for plants ordered online for local pickup at our Garden Center in Fort Myers, Florida , or B-Farm Nursery in Sebring, Florida.
• The Pickup option must be selected during checkout.
• Applies only to eligible regularly priced items.
• Not valid on already discounted or sale items.
• Not valid on BOGO items.
• Not valid on pickup-only specials.
• Not valid on locally delivered orders.
• Not valid on gift cards.
• Customer must contact us in advance to schedule pickup, since plants may be located at different nursery locations and may need to be transferred.
• If the order is later changed from pickup to shipping, shipping and handling charges will be added and the pickup discount will be removed.
• Additional exclusions may apply.

Online Order Pickup Policy

To help protect our customers and Top Tropicals from credit card fraud and unauthorized transactions, additional verification may be required for online orders picked up in person at our Garden Center.

When picking up an online order, the customer or authorized pickup person may be required to provide:

• A valid government-issued photo ID.
• A signature confirming receipt of the order.
• A pickup verification photo showing the customer with the order.

The name on the photo ID must match the name on the order, or the person picking up the order must be listed as an authorized pickup person.

For security and fraud prevention purposes, Top Tropicals may record limited pickup verification information, such as ID type, issuing state or country, the last 4 digits of the ID number, pickup date and time, employee initials, signed pickup acknowledgment, security camera footage, and pickup verification photo.

Top Tropicals does not photograph, scan, or copy the customer's ID.

Pickup verification photos are used only for order verification and fraud prevention. They are not used for advertising, social media, or marketing.

Top Tropicals reserves the right to refuse release of an online pickup order if we are unable to verify the identity of the person picking up the order.

If a customer does not wish to complete the pickup verification process, Top Tropicals may cancel and refund the online order. The customer may then choose to purchase the merchandise in person at the Garden Center using a physical credit card, cash, or another accepted in-store payment method, subject to item availability.

USE FEDEX HOLD & CONTROLLED PICKUP LOCATIONS

Why Use FedEx Hold: Having your package held at a FedEx store (external site), Walgreens (external site), Dollar General (external site), or other participating locations ensures a temperature-controlled environment.
This helps prevent plants from suffering in extreme heat or cold and avoids your package sitting on a hot porch or freezing doorstep.

PLANTING & CARE INSTRUCTIONS

• Included with Shipment: Every order comes with instructions relevant to the plants you’ve purchased (e.g., planting instructions , seed germination tips , and special care notes).
• Ask Questions in Advance: If you’re unsure how to grow a particular plant, contact us before ordering. We try to offer advice but cannot guarantee results.

ORDER STATUS & SHIPPING CONFIRMATION EMAIL

• Track Your Order: Use our Order Status Page anytime to check if your order has shipped.
• Tracking Info: Your valid email address is very important! On the day your order ships, you’ll receive an email with tracking details. USPS might only provide a delivery confirmation rather than step-by-step tracking.
• Protect Your Delivery: Arrange for someone to be home or use a FedEx Hold location so the package isn’t exposed to extreme temperatures for hours.

SHIPPING COST

• Automatic Calculation: Shipping cost is based on the plant’s size, weight, and destination. Add items to your cart, select your state, and click “Add Shipping” to see costs.
• Free or Discounted Shipping: Some items may ship free or at a reduced rate , though free shipping is not available to all states. This will appear in your cart once you add items and select your destination state.
• International & Outside USA: We currently only ship outside the USA to Canada. Contact us for a quote if needed.
• What Shipping Cost Covers: It includes carrier rates (often at a discount) plus a small handling fee. We use quality packaging and protective materials to ensure safe plant arrival.

PAYPAL ORDERS OVER $750

• Signature Required: Per PayPal rules, orders over $750 paid through PayPal may require a signature upon delivery. If no one is available, the package may be held at the carrier’s office for you to pick up.
• If you pay with a credit card, signature confirmation is not automatically required, but we may add it depending on order value or other circumstances, such as fraud prevention.

SHIPPING DESTINATIONS & REGULATIONS

• All 50 US States & Beyond: We ship to every US state and, under certain conditions, internationally.
• Alaska: No special import restrictions apply to tropical plants shipped to Alaska.
• Arizona Regulation: Live plants to Arizona are limited to a 1-gallon pot size due to USDA rules. We also do not ship to Arizona during the summer months due to extreme heat; contact us for current shipping availability.
• California: We are certified to ship to California , but their import regulations are strict. Phytosanitary inspection is required. Some plants can’t be shipped there. Restricted items will be canceled.
• Hawaii, Puerto-Rico, US VI: Some plants can’t be shipped there. Restricted items will be canceled. USDA Phytosanitary inspection is required. Contact US for more information
• Other States: A small number of other states may restrict certain species. If you're unsure whether a specific plant can be shipped to your state, contact us before ordering.
• PO Boxes: We can ship to PO Box addresses via USPS.
• Canada: Special guidelines apply - please see our Canada -specific instructions.
• International orders Current Limitation: Due to high costs and complexity, we currently only ship internationally to Canada . We hope to resume other international options in the future.
• APO Addresses: We cannot ship live plants to APO addresses because it’s often unclear how long transit will take, where the package will end up, and if import rules apply.
  

SHIPPING DAYS, CARRIERS and TIME IN TRANSIT

• Year-Round, Weather Permitting: We do not ship when temperatures fall outside a safe range for live plants, typically below 32°F in winter or in the 85-90°F range and above in summer. The exact cutoff is at our discretion, since different plants tolerate heat and cold differently.
• Shipping Days: Monday - Thursday to avoid your plants sitting in transit over the weekend. Shipping may also be delayed around holidays for the same reason, so plants don't sit in a warehouse or with a carrier over an extended holiday closure.
• Carriers & Methods: We choose the most economical and reliable method (FedEx, UPS, USPS) depending on your location and the plants’ needs. Some orders may need expedited shipping
• Time in Transit: Typical delivery times are 2 - 4 business days, up to 5 for remote areas.
• California Processing: CA orders need extra preparation (treatments, quarantine), so they may ship later than orders to other states. Cut off day is Friday 5 pm for shipping CA orders on the following Monday. This means, if you placed your order on Saturday to CA address, it may wait for another week to be shipped out.
• Expedited Shipping: Expedited shipping is available. Contact us for options and pricing.
  

DELAYS & NOTIFICATIONS

• Possible reasons for Delay:
  • Unfavorable weather
  • Temporary out-of-stock items
  • High-demand items requiring extra preparation
  • PayPal orders over $750 needing signature confirmation
• We will notify you about any delays. If your package doesn’t arrive within 4 days after a “shipped” notice, check with the carrier or our Order Status Page .
• Tracking Info: See Order Status & Shipping Confirmation Email for details on tracking.
• Marked Delivered but Not Received: If tracking shows your package as delivered but you did not receive it, contact us right away. We will file a claim with the carrier, and once the investigation is complete, we will reship, refund, or issue store credit.

GIFT CARDS TERMS AND CONDITIONS

These Top Tropicals Gift Card Terms and Conditions apply in addition to the Website Terms of Use, Terms of Sale, and Privacy Policy applicable to the TopTropicals.com website.

By purchasing, accepting, or using a Top Tropicals Gift Card, the purchaser and recipient agree to these terms.

In Plain English

Top Tropicals Gift Cards do not expire and have no inactivity, maintenance, or service fees. They may be used to purchase plants, seeds, and garden supplies sold directly by Top Tropicals. Gift Cards are nonreturnable and nonrefundable, except where required by law.

Gift Card Purchases

• Top Tropicals Gift Cards are nonreturnable and nonrefundable after purchase, except where required by applicable law.
• Resale of Top Tropicals Gift Cards is strictly prohibited.
• Gift Cards cannot be used to purchase other Gift Cards.
• Discount codes, promotional coupons, and automatic discounts cannot be applied toward the purchase of Gift Cards.
• Gift Cards may be purchased and redeemed only through Top Tropicals sales channels that accept Gift Cards.
• Gift Cards cannot be used through third-party marketplaces, websites, or stores that are not operated by Top Tropicals LLC.

Using a Gift Card

Gift Cards may be used to purchase plants, seeds, and garden supplies sold directly by Top Tropicals.

• If the purchase total is greater than the available Gift Card balance, the customer must pay the remaining amount using another accepted payment method.
• If the purchase total is less than the available Gift Card balance, the unused balance will remain available for future purchases.
• A Gift Card cannot be exchanged for another Gift Card or transferred to a different Gift Card except at the discretion of Top Tropicals.

No Expiration Date or Fees

Top Tropicals Gift Cards do not expire and have no expiration date.

We do not charge inactivity fees, maintenance fees, service fees, or other post-purchase fees that reduce the unused Gift Card balance.

Cash Redemption and Refunds

Gift Cards are not redeemable for cash, checks, or credit to a payment card, except where cash redemption is required by applicable law.

Gift Card purchases are final and nonrefundable after the Gift Card or Gift Card code has been issued or delivered, except where a refund is required by applicable law or Top Tropicals cancels the Gift Card transaction.

If merchandise purchased with a Gift Card qualifies for a refund under our Return Policy, the approved refund will normally be returned to the original Gift Card or issued as a replacement Gift Card or store credit. It will not normally be refunded as cash or returned to a different payment method, except where required by law.

If an order was paid using both a Gift Card and another payment method, an approved refund may be divided between the Gift Card and the other payment method based on the amounts used in the original transaction.

Promotional Gift Card Limitations

Promotional Gift Card offers include holiday, birthday, and other special offers, including but not limited to:

• Birthday promotions
• Mother's Day promotions
• Father's Day promotions
• Christmas and other holiday promotions
• Offers such as "Buy $100, Get $115"

Unless different limitations are stated with a specific promotion, promotional Gift Card offers are limited to:

• One promotional Gift Card per buyer email address during each promotional period.
• One promotional Gift Card per recipient email address during each promotional period.

A buyer may purchase promotional Gift Cards for multiple recipients. However, each recipient email address is eligible for only one promotional Gift Card during the applicable promotional period.

If a recipient email address has already received a promotional Gift Card, any additional Gift Card purchased for the same recipient during that promotional period will be issued at face value only, without the promotional bonus.

Top Tropicals reserves the right to adjust or remove promotional value from duplicate purchases, including attempts to bypass promotional limits by using multiple accounts, alternate email addresses, email variations, or other methods.

Unless otherwise stated in the applicable offer, promotional Gift Card limits apply separately to each promotional period.

Electronic Delivery

When a Gift Card is delivered electronically, the purchaser is responsible for providing a complete and accurate recipient email address.

Top Tropicals is not responsible for delivery delays or delivery failure caused by:

• An incorrect or incomplete email address
• A full recipient mailbox
• Spam or junk-mail filtering
• Blocked email messages
• Internet or email service problems
• Other circumstances outside our reasonable control

If an electronic Gift Card is not received, the purchaser or recipient should contact us. We will make reasonable efforts to verify the purchase and resend the Gift Card information.

Lost, Stolen, or Misused Gift Cards

Gift Cards and Gift Card codes should be protected like cash. Top Tropicals is not responsible for a Gift Card that is lost, stolen, disclosed to another person, delivered to an incorrect recipient, or used without the owner's permission.

At our discretion, we may replace a Gift Card with its remaining unused balance if the original purchaser provides satisfactory proof of purchase and we can verify the Gift Card number and remaining balance.

Top Tropicals is not required to replace any portion of a Gift Card balance that was redeemed before the loss, theft, or unauthorized use was reported.

Fraud and Prohibited Use

Gift Cards may not be purchased, obtained, transferred, resold, or used through fraud, theft, deception, unauthorized payment methods, automated abuse, or other unlawful activity.

Top Tropicals may refuse, suspend, cancel, or investigate a Gift Card when we reasonably believe that it:

• Was purchased or obtained fraudulently
• Was purchased using an unauthorized or reversed payment
• Was resold in violation of these terms
• Was used to bypass promotional limitations
• Was used in connection with unlawful or abusive activity

Gift Cards associated with fraudulent, disputed, charged-back, or reversed payments may be canceled. Orders placed using such Gift Cards may also be canceled, subject to applicable law.

Promotional Certificates and Store Credits

Promotional certificates, coupons, store credits, contest prizes, loyalty rewards, and other credits issued without payment may have different terms, limitations, restrictions, or expiration dates.

Any special terms applying to a promotional certificate, coupon, credit, prize, or reward will be stated with the applicable offer.

Changes to These Terms

Top Tropicals may update these Gift Card Terms and Conditions from time to time.

Changes will not reduce the valid purchased balance of a previously issued Gift Card or impose an expiration date or post-sale fee where prohibited by applicable law.

Questions About a Gift Card

For questions about purchasing, receiving, or redeeming a Top Tropicals Gift Card, contact us at info@toptropicals.com or call 239-689-5745.

SHIPPING & HANDLING PROCESS

• Quality Selection: We choose the best, largest plants. We inspect them, and ensure they are clean and healthy. Some of our plants are much bigger than those that you might get from other mail-order sources.
• Reducing Weight & Size: To lower shipping costs, we may remove pots, excess soil, and trim non-essential branches. We never ship completely bare-root within the US; roots remain wrapped and moist.
• Protective Packaging: We use quality materials - food-grade wrap for roots, protective padding, and sturdy boxes. Bamboo stakes may be included to support plants.
• Heat Packs & Weather Holds: Add a Heat Pack during cold season. If you are expecting air temperatures in the 85-90°F range or higher, tell us so we can hold your order to prevent heat damage. Whether we hold an order depends on the plants involved and other circumstances, since not all plants handle heat the same way.
• Multiple Shipments: Your order may arrive in more than one box, and boxes may ship on different days. This can happen when items come from both our Ft Myers and Sebring locations, or when part of an order becomes available at a later date.

Below are some pictures of our plants during packing process:

To save you money on shipping, we work to minimize both package weight and dimensions. (See Our Products page, and Size of Plants for more information).
We strive to safely package every plant to the fullest extent possible. Read more about plants shipping and possible problems.

WHAT TO EXPECT IN A BOX

• Upon Opening: You’ll find your plant(s) carefully packaged, possibly with supports, wrapped roots, and any necessary instructions.
• Shipping stress. All plants experience some stress during transit due to lack of light, water, temperature extremes, and handling. We package every plant properly to minimize this stress (see Terms of Sale & Guarantees for our plant health guarantee). By ordering, you accept the risk of receiving a stressed plant, which can often recover with proper care and thrive.

WHAT TO DO UPON RECEIVING PLANTS

• Immediate Care: Unpack your plants right away.
• Follow planting instructions . Pot plants in well-draining soil and let them rest in bright shade (no direct sun) for at least 24 hours.
• Adjustment Period: Give your plants time to recover from shipping stress. They may appear wilted initially but should revive with proper care.
• Prepare prior to delivery:
  • Potting soil (see recommendations ), we recommend our professional soilless mix
    
  • Pots (slightly bigger than the size of the root ball)
    
  • Patience, time and effort to help your plant to recover from shipping stress (use SUNSHINE boosters )
    
  • If the plant is intended as a gift, please consider if the recipient will be willing (and capable) of providing all the above.
• If you are inexperienced in establishing mail order plants, feel free to contact us for cultivation advice before ordering.
• See also Possible problems in transportation , Establishing plants and problem solving

VIDEO: A guide how to plant a mail order plant (external site)

ETHNOMEDICAL PLANTS DISCLOSURE

• Informational Purpose: Any ethnobotanical or ethnomedical information is provided for reference only. We do not guarantee any particular use or result. These ethnobotanical statements / products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. We urge all customers to consult a physician before using any supplements, herbals or medicines advertised here or elsewhere.
  Some local laws prohibit growing or importing some plants - it is your responsibility to comply with the law.
• Poisonous plants. Some plants or their parts might be poisonous or cause undesirable reactions or conditions when consumed internally (or inhaled). These plants are marked as poisonous or irritating in our Catalog with the appropriate pictogram . Under no circumstance such plants should be used for human or animal consumption. To the best of our knowledge, we do not sell plants known to cause severe reactions, however some people may individually experience certain conditions, such as skin rush, sneezing, etc. If you are aware of such sensitivity of yours, consult your doctor prior to plant purchase.

COMMON QUESTIONS