Before calling or emailing us, please make sure the answer is not there in our Frequently Asked
Questions page
or click on the following links if your question is about:
Our company Top Tropicals LLC (d.b.a. toptropicals.com) is a certified nursery, State of Florida
Registration # 47233199.
954-252-4442. You may fax your order using this
form.
Ordering on the phone
239-689-5745
239-689-5745 Garden Center, Customer Service and ordering on the phone
For Shipping facility (urgent assistance regarding changes in your order, shipping address
verification, expedited shipping, etc) - just call the same number and you may be redirected to Shipping Facility.
- Phone ordering. 239-689-5745. We can accept payments on the
phone, however, for faster processing and accurate spelling of your
billing and shipping address, we encourage you to use our shopping cart with secure online payment.
- Urgent
assistance in order changes. For urgent
assistance regarding changes in your order, shipping address
verification, etc. please email us and we will get back to you shortly.
Remember that you can always check your order status 24/7 from Order Status Page.
- Cultivation questions: For cultivation
consultation, please refer to this page.
- Claims: We accept claims only in written form, and only within 3 days after order
delivery.
or fax, please.
- Timing. We are experiencing an extremely
high volume of orders and questions. Please give us some time to
respond (normally 1-2 days). All letters will be answered in order they
were received. Thanks for your patience!
- Spam-blockers. Please note that if you
use anti-spam programs and blockers, you need to varify/include our
email addresses
and
into your "friends list", otherwise we can't
guarantee a responce to your letter. Some of our emails to our
customers return back because of spam-blockers.
- Plant ID. Due to high numbers of emails with picture attachments for plant ID cloggin our email server, we had to
set up a large file filter. See more info how to send us a plant photo.
- Please do not e-mail us your
credit card information! It's not safe.
- Email
addresses: Only two email addresses are set to receive
emails regarding our online store:
and
.
Please
use only these addresses to email us. We support required
"web-administration" email addresses but please use them only if you
email us regarding
webserver administration issues.
Top Tropicals
4080 Orange River Loop Rd, Ft Myers, FL 33905
To mail in your order and payment, you may print out
your shopping cart contents with shipping address entered in required
fields.
We are unable to process your order without your name, address, and
items names as they appear in OUR online store.
You may use an order form as well.
If you live in Florida or visiting the Sunshine State, please
stop by our
Retail located at
Garden Center.
Phone: 239-689-5745