We can not be responsible
for temperature damage of plants during transportation (heat or cold).
Please notify us if weather is not permitting, we can hold your order!
- Make sure to include heat-pack to provide safe
transportation during cold season. We can't guarantee plants to arrive
alive without heat pack to cold areas
- Notify us to hold your order if it's over 90F in your
area - otherwise plants may get cooked in a package.
- Once your plant arrived, it should be unpacked
immediately and either potted or planted in the ground. You should let
the plant adjust after shipping stress for at least 24 hours (normally
a few days) by placing it in a warm place with bright shade (no direct
sunlight) in a small pot with a well-drained moist (not soggy) soil.
See more instructions.
- Upon arrival, keep the packing list with discount
voucher to save on your next purchase. To receive our New Arrivals
updates, you may subscribe to our Newsletter.
Most of our plants are certified for shipping to all
A few plants that are NOT certified for LA, CA, TX, AZ are marked so in
We don't ship seeds and plants internationally.
We ship year around. See below
regarding weather-permitting shipping.
Our online shipping rates are good ONLY within the United
for special info about shipping outside of the US.
See also: Shipping to Canada
and International orders
APO addresses. We can't ship live plants to
military APO address. The main reason is that we don't know where it is
located. If this is outside of the USA, then we have to comply with
live plants export-import
regulations, which is complicated procedure. Also, we don't know how
long does it take to deliver the plant and if the package will be
opened, so we can't guarantee anything. Orders with live plants to APO addresses will
be canceled unless you specify more information.
- Shipping days: Monday through Wednesday (Florida
destinations with one day in transit can be shipped on Thursday) to
ensure everyone gets the order before
- UPS ground, UPS 3 Days select, Fedex Ground or USPS Priority
Mail, 2-4 days in transit (depending on your location to
provide more economical rates) with confirmation number.
- Express Mail (overnight to most
destinations) - we may upgrade shipping method at extra charge. Please notify us if your
order is urgent.
- Orders placed by the end of Friday are shipped the following week. End of Friday is our cutoff time.
For example, if you place your order on Friday, Januray 2nd, then it's
shipped on Monday-Wednesday, January 5-7. However, if order is placed
on Saturday, January 3rd, then it's shipped on the following week,
Make sure you provide us with a valid email address. You
will be notified via email when order is shipped, with delivery
confirmation number - USPS (starting 0103), UPS (starting 1Z), or FedEx. The
USPS number is for delivery confirmation only, not for tracking. It
confirms that the package was physically delivered to the Post Office
and accepted by USPS for shipping. Delivery times are on average 2-4
business days. Please make sure delivered package is not sitting on
your porch all day. We can't guarantee the plants to be alive without
Possible delays. We notify our customers
about possible delays. You may check your order status online.
If you were notified that your order was shipped, but haven't received
the package within 4 days, please check with your local Post Office or UPS: it
may sit there undelivered because of your absence.
Shipment may be delayed by us for the following reasons:
- weather is not
- item is temporarily out of stock
- some fruit trees take time to deliver from other locations
instructions are included. For Aquatic plants - see Growing
Mangroves, for seeds - see germination
PayPal payments. Per PayPal requirements, all orders over $250 paid using PayPal, will be shipped with signature confirmation, which means, if nobody is home, a carrier won't leave a box at your door, so you will have to pick it up at the USPS, UPS, or FedEx offices. You may wish to make some arrangement with your local carrier, for example, request to hold the package at the office to avoid plants spending the whole traveling inside delivery truck. This rule is applicable to all forms of payments via PayPal. If you pay by using credit card on our server, then your order will be shipped without signature confirmation (unless requested by you).
We try to provide you with large and
mature plants, some of them are much bigger than
those that you might get from other mail-order companies (see Our Products page, and Size of Plants). At the same time
we want to keep the price down and save your money on shipping by
minimizing the package weight and dimentions.
We remove plants from pots, toss off some excess soil
(to save freight) and wrap a food-grade plastic film around root ball
to keep moisture in and to make a compact mailing (see picture on the
right). We do not bareroot plants for domestic
shipping to avoid additional stress.
We try to perform the best packaging we can to make sure
the plants arrive safely. Each plant is wrapped individually in thick
kraft paper sleve to avoid damage. The wrapped plants are taped to the
box so they won't move within the carton.
Read more about plants shipping and possible problems.
Shipping cost listed in our price list (shopping cart)
is automatically calculated for the US only.
us for international orders.
We charge you for shipping and handling which includes
pulling plants from the field, labeling, sorting, stripping pots and
some soil, bagging, wrapping, packaging and boxing. We provide the
upmost pachaging to ensure your plants have a safe trip, using
professional packing supplies which are not cheap. HANDLING is very
labor-intensive and expensive part. Often we even lose on
shipping, because we try to provide you with biggest plants available.
Due to new regulations and price system of the US Postal Service
(effective 05/14/07), we have changed our shipping calculator system.
Please use shopping cart to automatically calculate actual shipping
cost which depends on particular plant (size, weight)
and destination. All you have to do:
a) select item in the shopping cart
b) select state
c) press "Add shipping" button
You can't calculate international shipping cost of
plants - please contact
us for that information.
You may check if your order has been shipped at Order
Our company provides gardeners with rooted, well-established
plants of mostly rare and hard-to-find species. We provide you with the
biggest and healthiest specimens of the kind that we have at the moment
(see more info about plant size).
We grow our plants in natural conditions (outdoors) under Florida sun
and rain. We fertilize our plants to maintain healthy growth and
developed roots, but it's not our goal to keep them flowering at all
times, although some of them might bloom at the moment (note that the
flowers as well as some leaves might drop while shipping). We are not a
florist shop where you can get a nicely shaped arrangement in a fancy
wrap. We provide you with a specimen plant for your future fun of
growing it, while it matures, develops it's root system and gets into
bloom for your future enjoyment.
Most of the plants are shipped without pots (see above), and you must realize that
you need to be prepared:
- you need special soil (see recommendations),
you may as well order a good potting medium from us (including Grow Coir)
- you need pots ready (depending on plant size - see info in
- you need to spend some time and effort to help your plant
to recover from shipping stress and grow happily
- if the plant is supposed to be a present, please consider
if the person you are sending it to will be willing and capable of
providing all the above.
If you feel inexperienced about growing these plants, please
visit our Forum
and FAQ page for more
information. Read Catalog
article with cultivation advice for the plant before ordering it.
See also Possible problems
more about establishing plants ans problem solving
Please read these rules before
ordering! By ordering from us you enter into legal contract you have
your resposibilities as well as we do. We value our customers and would
like customers to value our service. Therefore, we have some rules
- Healthy plants. We guarantee that
we ship healthy plants
- E-mail only, within 3 days period.
All claims must be submitted in writing only, and
only within 3 days after delivery. Please email us if you have
any problems; if you call us regarding any claims, you will be asked to
email us anyway. We do not accept any claims after 3 days of order
- Shipping damage. All shipments
travel at the risk and expense of the buyer. Our responsibility ends
upon delivery to the carrier, we assume no responsibility for delay,
damage, destruction or breakage after delivery has been made to
carrier. We are not responsible for any damage occurred during
transportation: either temperature or mechanical. To ensure your plants
have a safe trip:
- Please make sure delivered package is not sitting
on your porch all day. We can't guarantee the plants to be alive if
they a shipped without temperature control (heat pack) in winter or if
they are overheated in summer. We do our best to notify you about
shipping/arrival day beforehand, please take care of your plants.
- Please monitor weather in your area. If it's too
hot or too cold, notify us, we can hold your order.
- Shipping cost is not refundable.
In case of replacement we charge shipping cost. In certain cases we can ship replacement with your next order.
- Contact ASAP. If you received a
plant that got weak or broken - EMAIL
us immediately, it may be saved, and we can help you! Do not wait untill it's too late. We won't accept any claims later.
If you are not sure how to take care of plant or it seems weak to you then
let us know right away, so you can preserve your rights later.
- Pot size - important! DO NOT
plant arrived plant in a pot larger than the root ball! Only after
establishing, when the plant starts a new growth, you may move it in a bigger
- Proper care. If you recieved a
healthy plant, but managed to kill it under improper care - we are
sorry, it can't be replaced. Keep arrived plant in warm (not hot) conditions, in a pot in shade until
it gets adjusted and recovered from stress. Don't plant out of package into a
- Correct mailing address. We're not
responsible for errors in mailing address or delivery
instructions. We use computerized system to print labels and ship
exactly the address you provided at the time of your order.
Please double check the address you
entered to ensure that it's correct. You may refer to a confirmation
double-checking. We are able to correct misspeled city name or zip code
will notify you if your address is invalid, but we have no means to
verify if entered "1234" is really your house number or it should be
"10234". We don't accept any claims result from such errors.
- PO Box addresses are not acceptable for
UPS - they will not deliver to PO boxes. We may contact you for
physical street address. We may also contact you if your
address is marked as "non-deliverable" in the USPS database.
- Shipping confirmation. You
will be notified via email when order is shipped. We email you delivery
confirmation number for USPS (Postal Service) or tracking number for UPS.
This email is important. If you don't receive
package within few days, then check the shipper website (link is
provided in confirmation email).
Sometimes for whatever reason packages are just sitting at the
Post Office and a customer did not notice that tiny orange package claim
- Special delivery instructions. We always try to accomodate them and print on the shipping label. Simple
instructions like "leave at door" are acceptable, but
complicated like "leave behind 3rd tall palm to the left of
2nd garage door" are not. Most likely carriers will not follow such
instructions (they won't even read it) to your satisfaction. So, we
can't be responsible for it.
- Secure delivery. If you believe there is any risk that USPS Priority Mail
deliveries in your
area may be misplaced or stolen, then we strongly recommend shipping to
your work address, to your friend's address, or any other person who can accept
the package for you. You may request USPS
Signature Confirmation service at extra charge. This will
require someone at your
address to sign for the package or for the package to be picked up at
the local Post Office. If
the USPS Delivery Confirmation records indicate that your package has been
delivered, we will not accept a lost product refund claim or replace
- Lost package. If you believe your package was lost in transit, we reserve
to initiate the inquiry to determine if
the package was actually lost. We follow proper shipper
procedures to determine if the package was signed by another
person, stolen, or lost. If you have not received your
package and the shipping company confirms lost package was not
delivered, then we will
re-ship the order again. We will not reship or refund orders for
which the shipping company can confirm delivery at the
- Order changes or cancellation. If you decide to change
something in your order, add more items or cancel your order for
whatever reasons, you have to do so in writing (email or fax). We
do not accept any changes over the phone. If your order has been already packed
then no changes can be made. If you decided to cancel the order, cancellation/restocking fees may apply (up to 6%).
- Refuse of sale. We reserve the right to refuse making a sale to anyone.
Sometimes, we may ask a certain customer to buy plants someplace else.
All plants being in a few days transit without light and
water, exposed to temperature extremes and handling, will experience
stress. Some more, others less. Please be advised that we can not
guarantee the plant to stay in a good condition after shipping since it
is beyond our control. By ordering a live plant mail-order you take a
risk of receiving a wilted plant, which in most cases, under proper
care, will recover soon and bring you joy of accomplishment.
- We guarantee the plant is healthy and true to name to the
best of our knowledge when it leaves our nursery, and shipped in proper
packaging to keep stress on the plant to a minimum. We are not
responsible for the plant after it leaves our direct care. No other
guarantee or warranty applies to these plants.
- We're a certified nursery inspected by the US Departament
of Agriculture on regular basis. We posses a number of certificates,
including CA nematode certificate. Fire Ant certificate, etc. and grow
all plants according to their requirements. We ship only healthy plants
which are apparently free from deseases and pests to the best of our
knowledge at the time of shipment. If your local authority requires
post inspections then it's your responsibility to comply with it. We
can't be hold responsible for incurred extra cost and results of such
- We are not responsible for the shipping delays beyond our
- We cannot be responsible for loss or damage during
transportation. Claims for damage in transit should be made to the
carrier. Save all packing materials and contents for inspection by a
carrier representative. See also: Possible
problems in transportation.
- We sell tropical plants, and we suggest you to watch your
weather for safe shipping. We ship year 'round, but we are unable to
monitor the weather at every location, that's why we advice you to let
us know if you're expecting a snow storm, extremely high temperatures,
etc. - so we hold on shipping your order. If weather is not
permitting, plants could be shipped at your own risk.
- Once you received a plant - this plant becomes yours. No
guarantee, expressed or implied, is made for the successful growth
after planting. We will not assume responsibility for plants which have
died as a result of improper planting or care. If you don't
know how to grow a certain plant, please, contact us with any
questions in advance.
- Please remember that plants are living things and require
your immediate attention upon their arrival. Please read our planting
instructions. If you receive a plant which has been damaged
in shipment be sure to notify us as soon as possible.
- If you have received a dead or broken plant, please contact us
immediately. Any claims may be accepted only within 3 days after
delivery. In some cases we may replace a dead or badly damaged plant
only if the damage was caused by improper packaging and only
after receiving a picture of the dead plant or returning the
plant at our expense - in order to determine the reason of damage.
us first before sending the plant back to us.
- Shiping and handling charges are not refundable.
- If having any questions about plants cultivation - please
visit our Forum. We try to offer the best
advice we can about hardiness and growing conditions. This is a service
and not a guarantee.
- Orders are accepted without liabilities for
non-performance due to shortages, delays, crop condition or other
conditions beyond our control. We reserve the right to limit quantities
purchased if stock is low.
||Some plants or their parts
might be poisonous or cause undesirable reactions or conditions when
consumed internally (or inhaled). These plants (such as Brugmansia,
Datura, etc.) are marked as poisonous in our Catalog with the
appropriate pictogram. Under no circumstance such plants should be used
for human or animal consumption.
||Plants marked with a
pictogram of Ethnomedical use are not offered as medicine but rather as
an ornamentals or collectibles. This pictogram is for information only.
We are not responsible for any improper use of these plants. Consult
your physician before using any herb/folk pharmacy.
- We do not sell plants known to us as causing severe
allergic reactions, however some people may individually experience
certain conditions, such as skin rush, sneezing, etc. If you are aware
of such sensitivity of yours, consult your doctor prior to plant
- Some local laws prohibit growing or importing some plants
- it is your responsibility to comply with the law.
- Under no circumstances we're liable for more than the
invoice at the time of purchase. In no event shall Top Tropicals, its
officers, employees, or other representatives be liable for special,
indirect, consequential, or punitive damages related to products sold.
Seed is a live product which depends on many important related grower
skills such as proper planting time, seed depth, type of soil,
irrigation, proper use of fertilizers, weed controls, fungicides,
insecticides, disease free soil, and reasonable weather conditions
during the growing period. Germination is affected by such factors as
temperature, moisture content, light intensity and contamination of
planting media. These factors are totally out of our control and are
your responsibility and risk. Consequentally, we cannot guarantee seed to perform properly regardless of conditions or your
methods or mistakes.
Please read this important information
carefully before placing your order.
All international orders placed in shopping cart without our prior
approval will be canceled. 10% (or $10 minimum) cancellation fee will
be applied to canceled orders to all countries other than the US.
We don't ship plant retail orders to Canada because of very high cost of
handling (phytosanitary inspection, etc) and very low
reliability of shipping live plants across the border.
We suggest that if it is possible for you to have the
plants delivered to a U.S. address where you can pick them up and carry
them across the border yourself, you can receive your plants quickly
and at lower cost. In
this case, you are not required to get a
We have many customers in
Toronto and Vancuver who do that. Please make sure to read rules and
regulations governing plant
importation to Canada. It's
your responsibility to comply with these rules and regulations. Contact
uour local agricultural authoroties if you have questions regarding
"...2.2 Import Requirements. The import of
houseplants under these specified conditions must be for personal and
non-commercial use only. For a shipment to be considered
non-commercial, the total number of plants must not exceed 50
houseplants. The houseplants must accompany the importer at time of
entry into Canada, in baggage or as part of household effects. This
directive does not include mail and courier importations of the
regulated commodities intended for personal use and these importations
must meet the standard plant import requirements. Because the soil
might be a source of quarantine pests, the houseplants must not be
planted outside at any time even if they might not survive Canadian
winters. Note: Houseplants of some plant species must comply with the
CITES requirements (See section 2.6)
2.3.1 Houseplants for personal and non-commercial use from
A Permit to Import or a Phytosanitary Certificate is not
required, except if the houseplants are from SOD regulated areas
(refer to policy directive D-01-01 for details on regulatory
Florida isn't SOD regulated area.
We don't ship retail orders outside of the US. Contact us for